Migis Hotel centralized data to create real-time client-facing dashboards for optimizing revenue and cost

Pace Report Done Right

Migis Hotel Group, a hospitality management company operating some of Maine's most coveted boutique destinations, faced challenges with its Pace Report dashboard. The existing process with manual data collection, and calculations was time-consuming, prone to errors, and lacked the flexibility needed to adapt to changing market conditions. To overcome these obstacles, Migis Hotel Group partnered with Acho, a powerful data platform, to transform their Pace Reporting process.

• Manual Data Consolidation: The Pace Report involved gathering data from multiple sources, including property management systems, reservation platforms, and financial records. This manual process was tedious, error-prone, and time-consuming.
• Lack of Real-Time Insights: The static nature of the existing dashboard meant that insights were often outdated, hindering the ability to make informed decisions quickly.
• Limited Customization: The existing reporting tools lacked the flexibility to create custom visualizations and reports tailored to specific business needs.

Solution

Acho provided a comprehensive solution that addressed Migis Hotel Group's Pace Reporting challenges:

• Automated Data Integration: Acho's data connectors seamlessly integrated with Migis Hotel Group's various data sources, eliminating the heavy need for manual data consolidation. Data was automatically extracted, transformed, and loaded into a centralized repository.
• Automated Dashboards: Acho's intuitive dashboard builder enabled Migis Hotel Group to create dynamic, real-time dashboards that provided up-to-the-minute insights into key performance indicators (KPIs) such as occupancy rates, average daily rates (ADR), and revenue per available room (RevPAR).
• Custom Reporting: Acho's flexible reporting capabilities allowed Migis Hotel Group to design custom reports and visualizations that aligned with their specific business needs. This enabled them to drill down into specific metrics, identify trends, and make data-driven decisions.
• Flexible IAM: For our hotel group, the dashboard is accessible to the executive team, hotel stakeholders, and hotel operators. Acho provides element-level IAM and role-based access control (RBAC) to ensure that users see only the relevant information. This allows the dashboard to be distributed easily and properly

Results

The implementation of Acho's data platform yielded significant benefits for Migis Hotel Group:

• Improved Efficiency: By automating data integration and reporting processes, Acho reduced the time spent on Pace Reporting by 80%, freeing up staff to focus on strategic initiatives.
• Enhanced Decision-Making: Real-time dashboards and custom reports provided Migis Hotel Group with timely and actionable insights, enabling them to respond quickly to market changes and optimize their pricing and inventory strategies.

Scaling From Internal Analytics to Client-facing Products 

Acho's robust data pipelines facilitated the integration of various data sources, including reservation systems, guest feedback surveys, and financial records. This comprehensive dataset was then transformed into a unified, structured format within Acho's data warehouse, ensuring data consistency and integrity.

Leveraging Acho's data modeling capabilities, Migis created a semantic layer that defined clear relationships between data entities, enabling complex calculations and multi-dimensional analysis. This facilitated the development of custom metrics tailored to each client's specific needs, such as RevPAR by room type, ADR by booking channel, and LTV by demographic segment.

Acho's strength in visualization empowered Migis to create interactive dashboards and reports that delivered key performance indicators (KPIs) directly to their clients, which are the stakeholders and operators of the hotels. These client-facing BI products featured a variety of chart types, filters, and drill-down capabilities, empowering clients to explore data independently and gain a deep understanding of their business performance.

The user-friendly interface of Acho's BI products allowed clients from hotels, regardless of their technical expertise, to easily navigate and interpret the data. Clients could filter data by date range, identify trends, compare performance across years, and pinpoint areas for improvement.

By providing their clients with direct access to these intuitive BI products, Migis fostered a collaborative environment where both internal teams and external clients could leverage data-driven insights to optimize marketing campaigns, pricing strategies, and operational efficiency. This client-centric approach not only strengthened relationships but also positioned Migis as a leader in data transparency and customer-centricity within the hospitality industry.

Conclusion

Acho's data platform proved to be a game-changer for Migis Hotel Group's Pace Reporting process. By automating data integration, providing real-time insights, and offering flexible client-facing dashboards, Acho empowered Migis Hotel Group to make informed decisions, improve efficiency, and drive revenue growth.